FAQ

1. How to Complete Your Purchase
To finalize your purchase, simply follow these steps:
  • Browse and choose products: Explore our product range to select the items you wish to buy.
  • Add to Cart: Click the "Add to Cart" button for each product you want.
  • Review Your Cart: Proceed to your cart to confirm product details, quantities, and pricing.
  • Finish Checkout: Select "Proceed to Checkout", enter your shipping address, choose a payment method, and complete payment to confirm your order.
2. Payment Security
Your payment security is our top priority. We ensure safety through two main methods:
  • Our payment system is PCI-DSS certified, complying with international security standards for payment card data.
  • We employ end-to-end encryption technology that fully safeguards your credit card information and billing details. All transactions are 100% secure.
3. Shipping & Delivery Timeline
The delivery process consists of two phases:
  • Order Processing: Orders are processed and shipped within 2 business days after confirmation (typically within 12 hours of payment).
  • Delivery Period:
    Domestic orders: 3-8 business days
    International orders: 5-22 business days (depending on destination and customs clearance)
4. Order Tracking Service
Yes, real-time tracking is available:
  • A tracking number will be sent to your email once shipment is dispatched. You can also find it in your account's "Order History" section.
  • Use this number on the shipping carrier's website (e.g., UPS, DHL) to monitor your package status and estimated delivery date.
5. Shipping Costs
We provide free standard shipping on all orders with no minimum purchase requirement.
6. Product Assembly Requirements
No assembly needed! All products are shipped fully assembled. Simply unbox and they're ready to use within 1 minute - no tools or additional steps required.
7. Return Policy
We offer a 30-day return guarantee:
  • Return requests can be made within 30 days of product receipt.
  • We cover all return shipping costs.
8. Customer Service Contact
Reach our support team via email:
  • Email: morvacamenisch2427@outlook.com
  • For faster service: Please include your order number and detailed issue description.
  • Response time: Within 48 business hours (Mon-Fri, excluding holidays).